Terms & Conditions
We aim to despatch all orders within 10 working days, we will inform you accordingly if this is extended. DELIVERIES ARE MADE ON WORKING DAYS, SHOULD YOU REQUIRE A SATURDAY DELIVERY THEN PLEASE GET IN TOUCH.
The delivery address provided must be an address where the goods can be signed for.
For delivery to the UK mainland excluding northern Scotland, there is a delivery charge of £11.99 (incl VAT), for a 3-5 day service. Except for Show jumps and show jump poles, as these are bulky items delivery is based on weight and will therefore vary from order to order. Please contact us for more information.
If you require a next-day delivery service, £16.50 (incl VAT), please contact sales via email or phone. If processed on the website please order before midday, any orders received after this will be going out the following day. Unfortunately, we cannot process personalised products for a next-day service.
If you are in the area and wish to collect your order please select Click and Collect at the checkout, we will contact you when your order is ready for collection. Show Jumps and Poles are not available for Click and Collect.
For delivery to northern Scotland (post code areas AB, IV, KW, PA and PH, FK) and all off-shore UK areas (HS, IM, ZE, BT), please telephone or email for a quotation for delivery costs prior to placing your order. The website will not allow you to proceed based on your postcode but it doesn't mean we can't ship to you!
Please note that once the goods are with the courier then we can not guarantee their delivery service.
Orders of smaller items may be despatched with Royal Mail at either £3.99 (VAT exempt) or £5.99 (VAT exempt), the website should work out which service is applicable for the size and quantity of products ordered.
We do ship internationally, we regularly ship to Ireland, Australia, Europe and recently Canada. Please get in touch with the list of products and quantities along with the delivery address so that we can collate shipping quotes for you.
FOR LARGE ORDERS INCLUDING PALLETS SHIPPING CHARGES WILL BE PER ORDER.
Our aim is not to make profit or loss from delivery charges but to get the best price available so we do shop around and use a number of courier companies for quotes.
For All Export Deliveries:-
Quotes for the most cost effective shipping method will be sought once a requested delivery date is given and then Payment will be on an ‘at cost basis’.
Receiving your goods:
If premises are likely to be unmanned, please include instructions on the order to ensure that an authorised signatory will be available to sign for delivery, or instructions on where the courier can safely leave the goods. Abortive deliveries may be subject to a charge being made if appropriate instruction are not given.
Please ensure that you sign for the correct number of packages, see address label on packages for the total number in the consignment.
Returns and Damages
We will gladly exchange any item or issue a refund, if it is returned in its original packaging, unsoiled and unused, within 14 days from receipt of goods, unless it is a personalised sign. If an item is faulty, it must be returned to us for inspection before replacement goods or refunds can be issued. Personalised signs are non-refundable unless they have been damaged in transit, in this instance please navigate to your account and find your order and complete the form provided. Postage fees will be reimbursed on justified claims.
Return of Goods
Personalised stock supplied in accordance with the Buyers orders will not be credited unless found to be faulty. All delivery disputes are to be notified to the Seller within 14 days. No Goods delivered to the Buyer more than three months previously will be accepted for credit. Collection of Goods by a representative of the Seller does not signify acceptance of the Goods for credit.
Changing or cancelling an order
Cancelling your order. You have the right to cancel your order within 7 working days from the date we received your order, as long as the order has not been despatched. If the order has been despatched then please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods.
To cancel your order please contact us via email, firstname.lastname@example.org, within 7 days.
If you would like to amend your order and the order has not been despatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add any more items and you will be required to place an additional order.
We now offer Paypal as a method of payment along with card payments on Sage (Opayo Forn) and Bank Transfer (offline payment). Paypal also offer a Pay in 3 service, which splits the cost over 3 installments - interest free. Click here to find out more!
Discounts and Vouchers
Our published discount codes are applied during the checkout stage however they do not apply to the products in the Show Jumping category. As we don't manufacture the show jumps we unfortunately can not offer any discounts on them.
Terms and conditions of Sale
1 Formation of Contract (a) All orders shall be subject to these conditions to the exclusion of all terms contained in any document issued by the purchaser. (b) Quotations offers and tenders are for the whole of the goods for which quotations are given by the Company and the Company reserves the right to refuse acceptance of any order which constitutes only part of the goods forming the subject of the quotation, offer or tender, 45 days after the Quotation is submitted the quotation will be cancelled. 2 Payment (a) Prices quoted are per the Company's Price list appertaining at the time of invoice. Subject to satisfactory trade references accounts shall be due for payment not later than the end of the month following the month of despatch or notification that the goods are ready for despatch. (b) Title to the Goods shall not pass until payment in full has been made. 3 The Company shall without prejudice to any other right be entitled to exercise a general lien or right of retention on all goods in the Company's possession which are or are intended to become the Buyer's property in regards to all debts, damages or other sums due to the Company from the Buyer. Where at the purchaser's request higher carriage charges are involved than usual, such extras will be debited to the purchaser. 4 Return of Goods Any goods which have been supplied in accordance with customer's orders, but which are subsequently returned will only be credited providing that our written agreement has been obtained.