FAQs

Welcome to our FAQ page, we hope that all your questions can be answered here.

If you can't find the answer to your question please contact us via email or call 01789 731548!


Generic questions

Do the product prices include VAT?

Yes they do include VAT. 

How long is the delivery time?

For mainland UK we aim to despatch all orders within 10 working days, however at times this may be extended, but we will inform you accordingly.

How much is the delivery?

Delivery charge is £11.99 for mainland UK. If you live outside mainland UK we will seek quotes for the most cost effective method of delivery, please call 01789 731548 or email sales@sportsmark.co.uk for further information.

SHOW JUMPS AND POLES: The delivery price is based on the weight of these items so will vary.

How do I return a product?

We will gladly exchange any item or issue a refund, if it is returned in its original packaging, unsoiled and unused, within 14 days from receipt of goods. Returns goods will be subject to a restocking fee of 20% of the value of the goods. If an item is faulty, it must be returned to us for inspection before replacement goods or refunds can be issued. Please note that personalised products can only be returned if they have been damaged in transit. In this instance please navigate to your account and find your order and complete the form provided. Postage fees will be reimbursed on justified claims.



Dressage

How many arena boards do I need for each arena?

20 x 40 Partially enclosed requires 17 arena boards, 20 x 60 Partially enclosed requires 21 arena boards, 20 x 40 Fully enclosed requires 60 arena boards, 20 x 60 Fully enclosed requires 80 arena boards.


Event


How many pole retainers do I need for one fence?

Generally 2 pole retainers are used for one pole, therefore 4 pole retainers are required to flag one fence. The retainers are sold as singles and as the quantity increases the price falls.


Signage

What material will my sign be printed on?

This depends upon the sign type that you choose! Interior signs can be acrylic of varying thicknesses, whilst exterior signs can be any of the following: Alupanel, Correx or Polypropylene. The range of materials enables signs to be used in different situations, such as the one-off event signs on Correx to permanent signs on Alupanel. Please click here to read more about each material.

How do I install my sign?

This depends upon the sign type that you choose! Summit marker signs whether they are standard or personalised are welded into the plastic frame so you simply push these into the ground. Large event signs give you a range of installation methods to choose from to suit your needs and budget. Click here to see that range of event sign installation options.


We also have the Complete Sign system, demonstrated here in this video.

How do I transport my sign?

Remove all fixings that can be removed and stack signs with the sign faces touching, summit marker signs are designed to fit into a carry bag for either 8 or 12 signs.

How much do the signs cost?

Due to the large range of signs sizes and materials the prices start from £4.99 and range up to £24.99.

What are the sign sizes?

The smallest sign is 203mm x 172mm and the largest is 600mm x 400mm. The majority of signs are 3mm in thickness.