Our Privacy Promise
We will always tell you what data we’re collecting about you and how we use it. We only share your data with trusted partners and will never sell your data.
We are committed to always follow industry best practices to ensure your data is stored safely and securely. We protect the confidentiality, accuracy and availability of the information we collect about you.
We will always give you control over the marketing you receive from us. You can choose the types of messages you receive and whether you want to stop receiving marketing communications.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Why we use your personal data.
Necessary for the performance of a contract with you.
Necessary for our legitimate interests (to ensure that we are able to provide the best products for you).
Necessary to comply with a legal obligation.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
We may collect and use Users personal information for the following purposes: for when we send you details of products and services which may be of interest to you: your consent,
1.To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
2.To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
3. To improve our Site: We may use feedback you provide to improve our products and services.
4. To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
5.To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. We may send you details of products and services which may be of interest to you.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.We do not allow our third-party service providers to use your personal information for their own purposes. We only permit them to process your personal information:for specified purposes, and in accordance with our instructions. We will, where necessary, share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We will also, where necessary, need to share your personal information with a regulator (such as the GDC or CQC) or to otherwise comply with the law.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
We love social media and chatting with you there, whether it be on Facebook, Twitter, or Instagram. Don’t forget, however, that everybody can see everything you do there (our sites are public) so if you want us to keep your information private, please don’t put anything on these sites which you or your loved ones would like to keep private, whether now or in the future. We will always try to respond to you using another medium such as e-mail or phone, where appropriate. If you use certain social media features from within our website or connect with us on our social media webpages, the privacy policies of those companies will apply. Please read them carefully before you share your information with us and others as these companies may have different standards of protection of information than we do.
We will only keep your personal information for as long as necessary to fulfil the purposes we collected it. We may also need to keep it for other purposes including for satisfying any legal, accounting, or reporting requirements. Once you no longer wish to hear from us we will retain and securely destroy your personal information in accordance with our Data Retention Policy. This states that we will delete your personal information as soon as we can.
Under certain circumstances, by law you have the right to ask for:
access to your personal information (commonly known as a ‘subject access request’). This means you can receive a copy of the personal information we hold about you and check that we are processing it properly
the correction of the personal information that we hold about you. This means you can correct any incomplete or inaccurate information we hold about you
the erasure of your personal information. This means you can ask us to delete or remove personal information where there is no good reason for us continuing to process it
the restriction of processing of your personal information. This means you can ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it and
the transfer of your personal information to another party.
If you want to do any of these things please let us know by emailing firstname.lastname@example.org. In almost all circumstances you do not have to pay a fee to access your personal information (or to exercise any of the other rights). We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
You have the right to withdraw your consent at any time. To withdraw your consent, please eamil email@example.com, call us or use the unsubscribe function in any e-mail we send.
This policy was last updated on the 24th May 2019.