Happy Christmas! We re-open on the 7th January 2019!
For Mainland UK - We aim to despatch all orders within 10 working days, however at times this may be extended, but we will inform you accordingly. The delivery address must be an address where the goods can be signed for.
Delivery charges are £9.99, unless stated otherwise.
If you are ordering from outside mainland UK please contact us for accurate shipping costs: +441789731548 or email firstname.lastname@example.org.
Once your order has left us you will recieve an email with a tracking number so that you can track where your parcel is - once your order is with the courier it should be a 48 hour service however we cannot guarantee this.
For All Export Deliveries - quotes for the most cost effective delivery method will be sought once an ideal delivery date is given and then Payment will be on at cost basis.
Returns and Damages
We will gladly exchange any item or issue a refund, if it is returned in its original packaging, unsoiled and unused, within 14 days from receipt of goods, unless it is a personalised sign. If an item is faulty, it must be returned to us for inspection before replacement goods or refunds can be issued. Personalised signs are non-refundable unless they have been damaged in transit, in this instance please navigate to your account and find your order and complete the form provided. Postage fees will be reimbursed on justified claims.
Return of Goods
Personalised stock supplied in accordance with the Buyers orders will not be credited unless found to be faulty. All delivery disputes are to be notified to the Seller within 14 days. No Goods delivered to the Buyer more than three months previously will be accepted for credit. Collection of Goods by a representative of the Seller does not signify acceptance of the Goods for credit.
Changing or cancelling an order
Cancelling your order. You have the right to cancel your order within 7 working days from the date we received your order, as long as the order has not been despatched. If the order has been despatched then please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods.
To cancel your order please contact us via email, email@example.com, within 7 days.
If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.
Terms and conditions of Sale
1 Formation of Contract (a) All orders shall be subject to these conditions to the exclusion of all terms contained in any document issued by the purchaser. (b) Quotations offers and tenders are for the whole of the goods for which quotations are given by the Company and the Company reserves the right to refuse acceptance of any order which constitutes only part of the goods forming the subject of the quotation, offer or tender, 45 days after the Quotation is submitted the quotation will be cancelled. 2 Payment (a) Prices quoted are per the Company's Price list appertaining at the time of invoice. Subject to satisfactory trade references accounts shall be due for payment not later than the end of the month following the month of despatch or notification that the goods are ready for despatch. (b) Title to the Goods shall not pass until payment in full has been made. 3 The Company shall without prejudice to any other right be entitled to exercise a general lien or right of retention on all goods in the Company's possession which are or are intended to become the Buyer's property in regards to all debts, damages or other sums due to the Company from the Buyer. Where at the purchaser's request higher carriage charges are involved than usual, such extras will be debited to the purchaser. 4 Return of Goods Any goods which have been supplied in accordance with customer's orders, but which are subsequently returned will only be credited providing that our written agreement has been obtained.